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31.01.2024

Logging the temperatures that actually matter

REFRIGERATION AND COLD CHAIN
A number without a baseline is not data

A fridge reading four degrees tells you almost nothing on its own. A fridge that has read two degrees for a year and now reads four is telling you the condenser needs cleaning, or that a door seal has gone, or that somebody has moved a stock rack against the vent.

That is why the first visit under a contract records a baseline for every unit, and every visit afterwards is compared against it.

Refrigeration temperatures being logged during a scheduled visit
The expensive version of this problem

Refrigeration rarely fails at a convenient hour. It fails overnight, on a Friday, with a delivery already in it. The cost is never the repair; it is the stock, and the service you could not run on Saturday.

Refrigeration temperatures being logged during a scheduled visit

How a request works

Three steps, no call centre, and one email that decides everything.

1
You Send It
& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2
We Answer
& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3
You Get The Email
& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.